> ## Documentation Index > Fetch the complete documentation index at: https://v2.docs.conduit.financial/llms.txt > Use this file to discover all available pages before exploring further. # Reset a sandbox customer's wallet claim > Sandbox-only. Removes the customer's wallet setup (every signer, every wallet, the crypto-wallet feature flag, and, for a custodial account, its server-side signing credentials) so a subsequent claim-non-custodial starts fresh. Works for both non-custodial and custodial accounts; resetting a custodial account is how a customer moves from custodial to non-custodial. Single-shot: a second call after a successful reset returns 404 PROVIDER_ACCOUNT_NOT_FOUND. Refuses with 409 CLAIM_RESET_BLOCKED if open transactions, deposits, or pending signature approvals still reference the customer; terminalize them first via simulate/terminal. ## OpenAPI ````yaml https://api.sandbox.conduit.financial/v2/api-docs/openapi.json post /sandbox/customers/{customerId}/simulate-reset-claim openapi: 3.0.0 info: title: Conduit Sandbox API description: >- **Sandbox API** — clients integrate against this surface to exercise happy and unhappy paths without consuming real KYC/PSP credits or moving real money. Customer KYC, banking partners, and crypto custody are stubbed; org-level KYB runs against real providers. Simulation endpoints under `/v2/sandbox/*` drive specific scenarios. Internal and portal endpoints are excluded from this spec. version: '2.0' contact: {} servers: - url: https://api.sandbox.conduit.financial/v2 description: Sandbox - url: https://api.conduit.financial/v2 description: Production security: - api-key: [] tags: - name: Customers - name: Registered Addresses - name: Wallets - name: Wallet Signers - name: Signing Quorum - name: Virtual Accounts - name: Applications - name: Documents - name: Verifications - name: Signing Requests - name: Transactions - name: Payouts - name: Whitelist Recipients - name: Orders - name: RFIs - name: Webhook Endpoints - name: Webhook Deliveries - name: Webhook Event Types - name: Features - name: Customer Onboarding - name: Sandbox paths: /sandbox/customers/{customerId}/simulate-reset-claim: post: tags: - Sandbox summary: Reset a sandbox customer's wallet claim description: >- Sandbox-only. Removes the customer's wallet setup (every signer, every wallet, the crypto-wallet feature flag, and, for a custodial account, its server-side signing credentials) so a subsequent claim-non-custodial starts fresh. Works for both non-custodial and custodial accounts; resetting a custodial account is how a customer moves from custodial to non-custodial. Single-shot: a second call after a successful reset returns 404 PROVIDER_ACCOUNT_NOT_FOUND. Refuses with 409 CLAIM_RESET_BLOCKED if open transactions, deposits, or pending signature approvals still reference the customer; terminalize them first via simulate/terminal. operationId: CustomersSandboxController_resetClaim_v2 parameters: - name: customerId required: true in: path schema: type: string responses: '200': description: '' content: application/json: schema: $ref: '#/components/schemas/ClaimResetResponseDto' '400': description: >- **INVALID_OID_FORMAT**: A path or query parameter expected a valid object identifier but received a value that does not match the expected format. **VALIDATION_ERROR**: The request body or query parameters failed validation. One or more fields have invalid values, missing required properties, or incorrect types. Multipart file uploads that fail at the multipart-parser layer (unexpected form-field name, too many parts) carry an extra 'field' member naming the offending form-field. **MALFORMED_JSON**: The request body could not be parsed as JSON. Bodies declared as 'application/json' — and bodies with no Content-Type header, which are assumed to be JSON — must contain syntactically valid JSON. content: application/json: schema: $ref: '#/components/schemas/ValidationErrorDto' example: type: INVALID_OID_FORMAT title: Invalid Object ID Format status: 400 detail: >- A path or query parameter expected a valid object identifier but received a value that does not match the expected format. resolution: >- Verify that all IDs in the request URL and query parameters are correctly formatted. IDs are typically prefixed strings like 'cus_...', 'app_...', or 'doc_...'. docs: https://conduit-v2.mintlify.app/errors#invalid-oid-format instance: /v2/... correlationId: req_a1b2c3d4 timestamp: '2026-01-15T09:30:00.000Z' '401': description: >- **API_KEY_MISSING**: The request did not include an API key. All API requests must be authenticated. **API_KEY_INVALID**: The provided API key is not recognized or has been revoked. content: application/json: schema: $ref: '#/components/schemas/ProblemDetailDto' example: type: API_KEY_MISSING title: API Key Missing status: 401 detail: >- The request did not include an API key. All API requests must be authenticated. resolution: >- Include your API key in the 'x-api-key' header with every request. docs: https://conduit-v2.mintlify.app/errors#api-key-missing instance: /v2/... correlationId: req_a1b2c3d4 timestamp: '2026-01-15T09:30:00.000Z' '403': description: >- **API_KEY_READ_ONLY**: This API key has read-only access and cannot perform write operations. Read-only keys may make read requests (GET, HEAD, OPTIONS) only. content: application/json: schema: $ref: '#/components/schemas/ProblemDetailDto' example: type: API_KEY_READ_ONLY title: API Key Is Read-Only status: 403 detail: >- This API key has read-only access and cannot perform write operations. Read-only keys may make read requests (GET, HEAD, OPTIONS) only. resolution: >- Use a read-write API key for this request, or have an organization admin mint one from the dashboard. docs: https://conduit-v2.mintlify.app/errors#api-key-read-only instance: /v2/... correlationId: req_a1b2c3d4 timestamp: '2026-01-15T09:30:00.000Z' '404': description: >- **PROVIDER_ACCOUNT_NOT_FOUND**: No provider account exists for the specified customer for the requested operation. Reset-claim reports it when there is no wallet account to reset; signing-quorum and recovery operations report it when the customer has no non-custodial provider account. content: application/json: schema: $ref: '#/components/schemas/ProblemDetailDto' example: type: PROVIDER_ACCOUNT_NOT_FOUND title: Provider Account Not Found status: 404 detail: >- No provider account exists for the specified customer for the requested operation. Reset-claim reports it when there is no wallet account to reset; signing-quorum and recovery operations report it when the customer has no non-custodial provider account. resolution: >- Confirm the customer has an active wallet account before retrying. Signing-quorum and recovery operations require a non-custodial account specifically. docs: >- https://conduit-v2.mintlify.app/errors#provider-account-not-found instance: /v2/... correlationId: req_a1b2c3d4 timestamp: '2026-01-15T09:30:00.000Z' '409': description: >- **CLAIM_RESET_BLOCKED**: The reset-claim endpoint cannot wipe the customer's wallet setup while transactions, deposits, or pending signature approvals still reference the wallets or signers. Hard-deleting them would FK-violate. content: application/json: schema: $ref: '#/components/schemas/ProblemDetailDto' example: type: CLAIM_RESET_BLOCKED title: Claim Reset Blocked by Referencing Rows status: 409 detail: >- The reset-claim endpoint cannot wipe the customer's wallet setup while transactions, deposits, or pending signature approvals still reference the wallets or signers. Hard-deleting them would FK-violate. resolution: >- Resolve any pending signature approvals first. Transactions and deposits permanently reference the wallet (their rows are never removed), so a customer that already has transaction or deposit history cannot be reset. docs: https://conduit-v2.mintlify.app/errors#claim-reset-blocked instance: /v2/... correlationId: req_a1b2c3d4 timestamp: '2026-01-15T09:30:00.000Z' '415': description: >- **UNSUPPORTED_MEDIA_TYPE**: The request carries a body with a Content-Type this endpoint cannot parse. JSON endpoints accept 'application/json'; a body with no Content-Type header at all is assumed to be JSON. File-upload endpoints accept only 'multipart/form-data' — JSON or undeclared bodies are rejected there. content: application/json: schema: $ref: '#/components/schemas/ProblemDetailDto' example: type: UNSUPPORTED_MEDIA_TYPE title: Unsupported Media Type status: 415 detail: >- The request carries a body with a Content-Type this endpoint cannot parse. JSON endpoints accept 'application/json'; a body with no Content-Type header at all is assumed to be JSON. File-upload endpoints accept only 'multipart/form-data' — JSON or undeclared bodies are rejected there. resolution: >- Send the request body with the 'Content-Type: application/json' header. For file uploads, use 'Content-Type: multipart/form-data' — upload endpoints accept no other body type. docs: https://conduit-v2.mintlify.app/errors#unsupported-media-type instance: /v2/... correlationId: req_a1b2c3d4 timestamp: '2026-01-15T09:30:00.000Z' '429': description: >- **RATE_LIMITED**: Too many requests. This error is returned by three independent checks: the per-organization bucket applied to every authenticated API request; the per-IP bucket applied to unauthenticated traffic before an API key is validated; and the per-IP bucket applied when repeated invalid API keys are submitted from the same address. Honor the Retry-After header (also exposed as retryAfterSeconds in the body) before retrying. Current limits and remaining budget are visible in X-RateLimit-Limit, X-RateLimit-Remaining, and X-RateLimit-Reset on rate-limited route responses. content: application/json: schema: $ref: '#/components/schemas/RateLimitedErrorDto' example: type: RATE_LIMITED title: Rate Limited status: 429 detail: >- Too many requests. This error is returned by three independent checks: the per-organization bucket applied to every authenticated API request; the per-IP bucket applied to unauthenticated traffic before an API key is validated; and the per-IP bucket applied when repeated invalid API keys are submitted from the same address. Honor the Retry-After header (also exposed as retryAfterSeconds in the body) before retrying. Current limits and remaining budget are visible in X-RateLimit-Limit, X-RateLimit-Remaining, and X-RateLimit-Reset on rate-limited route responses. resolution: >- Sleep until Retry-After seconds have elapsed, then retry. For sustained workloads exceeding the per-organization defaults, request a rate-limit increase through your support contact. docs: https://conduit-v2.mintlify.app/errors#rate-limited instance: /v2/... correlationId: req_a1b2c3d4 timestamp: '2026-01-15T09:30:00.000Z' retryAfterSeconds: 3 '500': description: >- **INTERNAL_ERROR**: An unexpected error occurred while processing your request. content: application/json: schema: $ref: '#/components/schemas/ProblemDetailDto' example: type: INTERNAL_ERROR title: Internal Error status: 500 detail: An unexpected error occurred while processing your request. resolution: >- Retry the request after a brief delay. If the error persists, contact support and include the correlationId from the error response for investigation. docs: https://conduit-v2.mintlify.app/errors#internal-error instance: /v2/... correlationId: req_a1b2c3d4 timestamp: '2026-01-15T09:30:00.000Z' components: schemas: ClaimResetResponseDto: type: object properties: customerId: type: string removedProviderAccount: type: boolean removedSignerCount: type: integer minimum: 0 maximum: 9007199254740991 removedCeremonyCount: type: integer minimum: 0 maximum: 9007199254740991 removedClaimCount: type: integer minimum: 0 maximum: 9007199254740991 removedFeatureRow: type: boolean required: - customerId - removedProviderAccount - removedSignerCount - removedCeremonyCount - removedClaimCount - removedFeatureRow ValidationErrorDto: type: object properties: type: type: string description: Machine-readable error code example: CUSTOMER_NOT_FOUND title: type: string description: Human-readable error type label example: Customer Not Found status: type: number description: HTTP status code example: 404 detail: type: string description: Human-readable explanation of this occurrence example: Customer with id cus_abc123 not found resolution: type: string description: What the developer should do to resolve this error example: >- Verify the customer ID. Check you are using the correct API key for this organization. docs: type: string description: URL to error documentation example: https://conduit-v2.mintlify.app/errors#customer-not-found instance: type: string description: Request path that produced the error example: /v2/customers/cus_abc123 correlationId: description: Request correlation ID example: req_a1b2c3d4 type: string timestamp: type: string description: ISO 8601 UTC timestamp example: '2026-04-27T20:00:00.000Z' details: description: >- Additional structured data for domain-specific errors (e.g. missing field lists, pair info) errors: type: array items: type: object properties: pointer: type: string description: JSON pointer to the invalid field example: /email detail: type: string description: What is wrong with this field example: Invalid email format allowedValues: description: The values this field accepts, when it is a closed set example: - ach - fedwire - rtp type: array items: type: string category: description: >- Class of blocker (requirements-validator output only). 'field' = form-field gap, 'document' = missing or insufficient document (including per-UBO document slots), 'individual' = required person missing. example: field type: string enum: - field - document - individual required: - pointer - detail required: - type - title - status - detail - resolution - docs - instance - timestamp ProblemDetailDto: type: object properties: type: type: string description: Machine-readable error code example: CUSTOMER_NOT_FOUND title: type: string description: Human-readable error type label example: Customer Not Found status: type: number description: HTTP status code example: 404 detail: type: string description: Human-readable explanation of this occurrence example: Customer with id cus_abc123 not found resolution: type: string description: What the developer should do to resolve this error example: >- Verify the customer ID. Check you are using the correct API key for this organization. docs: type: string description: URL to error documentation example: https://conduit-v2.mintlify.app/errors#customer-not-found instance: type: string description: Request path that produced the error example: /v2/customers/cus_abc123 correlationId: description: Request correlation ID example: req_a1b2c3d4 type: string timestamp: type: string description: ISO 8601 UTC timestamp example: '2026-04-27T20:00:00.000Z' details: description: >- Additional structured data for domain-specific errors (e.g. missing field lists, pair info) required: - type - title - status - detail - resolution - docs - instance - timestamp RateLimitedErrorDto: type: object properties: type: type: string description: Machine-readable error code example: CUSTOMER_NOT_FOUND title: type: string description: Human-readable error type label example: Customer Not Found status: type: number description: HTTP status code example: 404 detail: type: string description: Human-readable explanation of this occurrence example: Customer with id cus_abc123 not found resolution: type: string description: What the developer should do to resolve this error example: >- Verify the customer ID. Check you are using the correct API key for this organization. docs: type: string description: URL to error documentation example: https://conduit-v2.mintlify.app/errors#customer-not-found instance: type: string description: Request path that produced the error example: /v2/customers/cus_abc123 correlationId: description: Request correlation ID example: req_a1b2c3d4 type: string timestamp: type: string description: ISO 8601 UTC timestamp example: '2026-04-27T20:00:00.000Z' details: description: >- Additional structured data for domain-specific errors (e.g. missing field lists, pair info) retryAfterSeconds: type: integer minimum: 0 exclusiveMinimum: true maximum: 9007199254740991 description: Seconds to wait before retrying example: 3 required: - type - title - status - detail - resolution - docs - instance - timestamp - retryAfterSeconds securitySchemes: api-key: type: apiKey in: header name: x-api-key ````